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Analyzing asterisk coredumps with gdb

If you have been using an asterisk solution for some time, you probably know that asterisk may crash (yes, it happens!).And when it crashes (and if you have configured it) asterisk will write a coredu

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XiVO Five.12 disponible

Cette version corrige notamment les problèmes d’affichage et des états d’agent que nous avons eu dans l’environnement CC. Bugs fixés9 bugs ont été fixés dans cette version Focus sur quelques bugsXiVO

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LTS Documentation changes

In order to offer a better documentation and have a clean separation between the current and the next LTS release of XiVO, we decided to have a dedicated documentation site for the upcoming LTS (polar

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Xuc Internals: Agent State Story

Agent state is an important concept in XiVO solutions, this status allows managers to check for agent availability, agents to be able to see if they are able to transfer the call to the relevant perso

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Offered call clarification

Have you ever think, in XivoCC, what could be the definition of an offered call to queue (a.k.a Présentés in french) found in all customer care sample statistics reports ? I figured recently that thi

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Monitoring with Grafana

The monitoring system is made up of three components: software for collecting, storing and displaying data. CollectdCollectd is a daemon, installed on the monitored machine, which periodically collect

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Concurrent restoring with PostgreSQL

XiVO, as well as XiVO-CC and XiVO-UC, is using Postgresql object-relational database. For easy system maintenance, there’s a periodic cron job doing backups on each installed XiVO. The backup is a op

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One shortcut to ring them all

Idea of the feature was to be able to define one keyboard shortcut in Electron application to handle all basic actions that can be done for managing calls in XiVO. Basically, with one keypress we want