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Xuc Internals: Tracking calls

Xuc’s job is mostly about tracking what’s going on inside our solution. It needs to track devices, users, agents, queues,… and at the core it needs to track the calls as accurately as possible. Last y

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Using Grafana over one year

After a year of using Grafana + Graphite + Collectd monitoring system, it proved to be a useful and flexible solution. Instead of grafana alerting by e-mail, we started to use a dashboard with Vonage

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Experimental feature: video call support

Thanks to the XiVO web/desktop assistant with WebRTC support you don’t need the phone on your desk anymore. All you need to receive your calls is a headset and your PC. Using the VPN, you can work fro

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Revamping XiVO PBX UI

You might have figure since some time that “almost” all our UI components are now built based on Twitter Bootstrap. For some of them, like UC Assistant or CC Agent we even added sweet mix of flat / ma

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Analyzing asterisk coredumps with gdb

If you have been using an asterisk solution for some time, you probably know that asterisk may crash (yes, it happens!).And when it crashes (and if you have configured it) asterisk will write a coredu

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XiVO Five.12 disponible

Cette version corrige notamment les problèmes d’affichage et des états d’agent que nous avons eu dans l’environnement CC. Bugs fixés9 bugs ont été fixés dans cette version Focus sur quelques bugsXiVO

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LTS Documentation changes

In order to offer a better documentation and have a clean separation between the current and the next LTS release of XiVO, we decided to have a dedicated documentation site for the upcoming LTS (polar

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What is GAC

GAC (a.k.a Gestionnaire des ACtivités in french) is a tool created by avencall to put activites that employees do during the week. This tool is mostly created on Scala and AngularJS to be ergonomic. F