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Experimental feature: video call support

Thanks to the XiVO web/desktop assistant with WebRTC support you don’t need the phone on your desk anymore. All you need to receive your calls is a headset and your PC. Using the VPN, you can work fro

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Revamping XiVO PBX UI

You might have figure since some time that “almost” all our UI components are now built based on Twitter Bootstrap. For some of them, like UC Assistant or CC Agent we even added sweet mix of flat / ma

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Analyzing asterisk coredumps with gdb

If you have been using an asterisk solution for some time, you probably know that asterisk may crash (yes, it happens!).And when it crashes (and if you have configured it) asterisk will write a coredu

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XiVO Five.12 disponible

Cette version corrige notamment les problèmes d’affichage et des états d’agent que nous avons eu dans l’environnement CC. Bugs fixés9 bugs ont été fixés dans cette version Focus sur quelques bugsXiVO

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LTS Documentation changes

In order to offer a better documentation and have a clean separation between the current and the next LTS release of XiVO, we decided to have a dedicated documentation site for the upcoming LTS (polar

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Xuc Internals: Agent State Story

Agent state is an important concept in XiVO solutions, this status allows managers to check for agent availability, agents to be able to see if they are able to transfer the call to the relevant perso

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Offered call clarification

Have you ever think, in XivoCC, what could be the definition of an offered call to queue (a.k.a Présentés in french) found in all customer care sample statistics reports ? I figured recently that thi

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Monitoring with Grafana

The monitoring system is made up of three components: software for collecting, storing and displaying data. CollectdCollectd is a daemon, installed on the monitored machine, which periodically collect