Xuc Internals: Tracking calls

Xuc’s job is mostly about tracking what’s going on inside our solution. It needs to track devices, users, agents, queues,… and at the core it needs to track the calls as accurately as possible. Last year we made some changes in the way we track calls and it’s time to share some of the internal processes used to track them.

A picture is worth a thousand words so here are some describing the internal tracking. They show how the system is initializing and how it handles a basic call between two SIP peers.