“We did packages, now we do containers.”Anonymous developer What is Docker about?We are currently using more and more Docker containers in our projects. With it, we gain more flexibility and more co
Xuc’s job is mostly about tracking what’s going on inside our solution. It needs to track devices, users, agents, queues,… and at the core it needs to track the calls as accurately as possible. Last y
Thanks to the XiVO web/desktop assistant with WebRTC support you don’t need the phone on your desk anymore. All you need to receive your calls is a headset and your PC. Using the VPN, you can work fro
UI Grid is a library for AngularJS which adds a powerful tool to create tables. With UI Grid, you can organise your data, sort them, filter them, custom the grid, and a lot more ! It is very convenien
As you may already noticed in last intermediate version, we are currently completely revamping the CC agent web interface for a definitely better user experience. One main goal of this work is to redu
Agent state is an important concept in XiVO solutions, this status allows managers to check for agent availability, agents to be able to see if they are able to transfer the call to the relevant perso
Idea of the feature was to be able to define one keyboard shortcut in Electron application to handle all basic actions that can be done for managing calls in XiVO. Basically, with one keypress we want
IntroductionThe XiVO application runs using Asterisk, an open-source telephony software. In order to work properly, this software uses DAHDI, a collec
“We did packages, now we do containers.”Anonymous developer What is Docker about?We are currently using more and more Docker containers in our project
Xuc’s job is mostly about tracking what’s going on inside our solution. It needs to track devices, users, agents, queues,… and at the core it needs to
After a year of using Grafana + Graphite + Collectd monitoring system, it proved to be a useful and flexible solution. Instead of grafana alerting by
Thanks to the XiVO web/desktop assistant with WebRTC support you don’t need the phone on your desk anymore. All you need to receive your calls is a he
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