Category: Development

2019
0
Development

Managing the XiVO project with Docker

“We did packages, now we do containers.”Anonymous developer What is Docker about?We are currently using more and more Docker containers in our projects. With it, we gain more flexibility and more co

2018
0
Development

Xuc Internals: Tracking calls

Xuc’s job is mostly about tracking what’s going on inside our solution. It needs to track devices, users, agents, queues,… and at the core it needs to track the calls as accurately as possible. Last y

0
Development

Experimental feature: video call support

Thanks to the XiVO web/desktop assistant with WebRTC support you don’t need the phone on your desk anymore. All you need to receive your calls is a headset and your PC. Using the VPN, you can work fro

2017
0
Development

Xuc Internals: Agent State Story

Agent state is an important concept in XiVO solutions, this status allows managers to check for agent availability, agents to be able to see if they are able to transfer the call to the relevant perso

0
DevelopmentElectron

One shortcut to ring them all

Idea of the feature was to be able to define one keyboard shortcut in Electron application to handle all basic actions that can be done for managing calls in XiVO. Basically, with one keypress we want