2017-09-22

Fixing a Hole - A Refactoring Story

IntroductionI’m fixing a hole where the rain gets in, And stops my mind from wandering Where it will go, no it is not about The Beatles even if I am a fan but a story about a bug we discovered some da

Release

2017-08-17

XiVO Five.12 disponible

Cette version corrige notamment les problèmes d’affichage et des états d’agent que nous avons eu dans l’environnement CC. Bugs fixés9 bugs ont été fixés dans cette version Focus sur quelques bugsXiVO

Documentation

2017-08-08

LTS Documentation changes

In order to offer a better documentation and have a clean separation between the current and the next LTS release of XiVO, we decided to have a dedicated documentation site for the upcoming LTS (polar

DevelopmentAngularJS

2017-08-01

Create ergonomic grids with Angular UI Grid

UI Grid is a library for AngularJS which adds a powerful tool to create tables. With UI Grid, you can organise your data, sort them, filter them, custom the grid, and a lot more ! It is very convenien

General

2017-07-25

What is GAC

GAC (a.k.a Gestionnaire des ACtivités in french) is a tool created by avencall to put activites that employees do during the week. This tool is mostly created on Scala and AngularJS to be ergonomic. F

DevelopmentCSS

2017-07-20

The magic of CSS: New CC Agent navbar

As you may already noticed in last intermediate version, we are currently completely revamping the CC agent web interface for a definitely better user experience. One main goal of this work is to redu

Development

2017-06-12

Xuc Internals: Agent State Story

Agent state is an important concept in XiVO solutions, this status allows managers to check for agent availability, agents to be able to see if they are able to transfer the call to the relevant perso

Reporting

2017-04-18

Offered call clarification

Have you ever think, in XivoCC, what could be the definition of an offered call to queue (a.k.a Présentés in french) found in all customer care sample statistics reports ? I figured recently that thi

DevOps

2017-04-06

Monitoring with Grafana

The monitoring system is made up of three components: software for collecting, storing and displaying data. CollectdCollectd is a daemon, installed on the monitored machine, which periodically collect