UI Grid is a library for AngularJS which adds a powerful tool to create tables. With UI Grid, you can organise your data, sort them, filter them, custom the grid, and a lot more ! It is very convenien
GAC (a.k.a Gestionnaire des ACtivités in french) is a tool created by avencall to put activites that employees do during the week. This tool is mostly created on Scala and AngularJS to be ergonomic. F
As you may already noticed in last intermediate version, we are currently completely revamping the CC agent web interface for a definitely better user experience. One main goal of this work is to redu
Agent state is an important concept in XiVO solutions, this status allows managers to check for agent availability, agents to be able to see if they are able to transfer the call to the relevant perso
Have you ever think, in XivoCC, what could be the definition of an offered call to queue (a.k.a Présentés in french) found in all customer care sample statistics reports ? I figured recently that thi
The monitoring system is made up of three components: software for collecting, storing and displaying data. CollectdCollectd is a daemon, installed on the monitored machine, which periodically collect
XiVO, as well as XiVO-CC and XiVO-UC, is using Postgresql object-relational database. For easy system maintenance, there’s a periodic cron job doing backups on each installed XiVO. The backup is a op
Idea of the feature was to be able to define one keyboard shortcut in Electron application to handle all basic actions that can be done for managing calls in XiVO. Basically, with one keypress we want
Hello we are proud and happy to start the XiVO Technical Blog based on Hexo!This is our very first post. Hope you’ll enjoy what we will discuss here… Vítáme Vás, hrdě a s radostí jsme spustili XiVO te
IntroductionThe XiVO application runs using Asterisk, an open-source telephony software. In order to work properly, this software uses DAHDI, a collec
“We did packages, now we do containers.”Anonymous developer What is Docker about?We are currently using more and more Docker containers in our project
Xuc’s job is mostly about tracking what’s going on inside our solution. It needs to track devices, users, agents, queues,… and at the core it needs to
After a year of using Grafana + Graphite + Collectd monitoring system, it proved to be a useful and flexible solution. Instead of grafana alerting by
Thanks to the XiVO web/desktop assistant with WebRTC support you don’t need the phone on your desk anymore. All you need to receive your calls is a he
Developer’s blog of https://xivo.solutions R&D team. Website is powered by Hexo, based on Hueman Theme, hosted for free by GitLab.com with GitLab