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2017
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General

What is GAC

GAC (a.k.a Gestionnaire des ACtivités in french) is a tool created by avencall to put activites that employees do during the week. This tool is mostly created on Scala and AngularJS to be ergonomic. F

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Development

Xuc Internals: Agent State Story

Agent state is an important concept in XiVO solutions, this status allows managers to check for agent availability, agents to be able to see if they are able to transfer the call to the relevant perso

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Reporting

Offered call clarification

Have you ever think, in XivoCC, what could be the definition of an offered call to queue (a.k.a Présentés in french) found in all customer care sample statistics reports ? I figured recently that thi

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DevOps

Monitoring with Grafana

The monitoring system is made up of three components: software for collecting, storing and displaying data. CollectdCollectd is a daemon, installed on the monitored machine, which periodically collect

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DevOps

Concurrent restoring with PostgreSQL

XiVO, as well as XiVO-CC and XiVO-UC, is using Postgresql object-relational database. For easy system maintenance, there’s a periodic cron job doing backups on each installed XiVO. The backup is a op

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DevelopmentElectron

One shortcut to ring them all

Idea of the feature was to be able to define one keyboard shortcut in Electron application to handle all basic actions that can be done for managing calls in XiVO. Basically, with one keypress we want

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General

Welcome

Hello we are proud and happy to start the XiVO Technical Blog based on Hexo!This is our very first post. Hope you’ll enjoy what we will discuss here… Vítáme Vás, hrdě a s radostí jsme spustili XiVO te