As you may already noticed in last intermediate version, we are currently completely revamping the CC agent web interface for a definitely better user experience. One main goal of this work is to redu
IntroductionThe XiVO application runs using Asterisk, an open-source telephony software. In order to work properly, this software uses DAHDI, a collec
“We did packages, now we do containers.”Anonymous developer What is Docker about?We are currently using more and more Docker containers in our project
Xuc’s job is mostly about tracking what’s going on inside our solution. It needs to track devices, users, agents, queues,… and at the core it needs to
After a year of using Grafana + Graphite + Collectd monitoring system, it proved to be a useful and flexible solution. Instead of grafana alerting by
Thanks to the XiVO web/desktop assistant with WebRTC support you don’t need the phone on your desk anymore. All you need to receive your calls is a he
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