Tag: xuc

2018
0
Development

Experimental feature: video call support

Thanks to the XiVO web/desktop assistant with WebRTC support you don’t need the phone on your desk anymore. All you need to receive your calls is a headset and your PC. Using the VPN, you can work fro

2017
0
Development

Xuc Internals: Agent State Story

Agent state is an important concept in XiVO solutions, this status allows managers to check for agent availability, agents to be able to see if they are able to transfer the call to the relevant perso