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2019
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Using DKMS to build Asterisk's dahdi-linux modules

IntroductionThe XiVO application runs using Asterisk, an open-source telephony software. In order to work properly, this software uses DAHDI, a collection of open source drivers. Those drivers contain

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Development

Managing the XiVO project with Docker

“We did packages, now we do containers.”Anonymous developer What is Docker about?We are currently using more and more Docker containers in our projects. With it, we gain more flexibility and more co

2018
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Development

Xuc Internals: Tracking calls

Xuc’s job is mostly about tracking what’s going on inside our solution. It needs to track devices, users, agents, queues,… and at the core it needs to track the calls as accurately as possible. Last y

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DevOps

Using Grafana over one year

After a year of using Grafana + Graphite + Collectd monitoring system, it proved to be a useful and flexible solution. Instead of grafana alerting by e-mail, we started to use a dashboard with Vonage

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Development

Experimental feature: video call support

Thanks to the XiVO web/desktop assistant with WebRTC support you don’t need the phone on your desk anymore. All you need to receive your calls is a headset and your PC. Using the VPN, you can work fro

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InternalDevelopment

Revamping XiVO PBX UI

You might have figure since some time that “almost” all our UI components are now built based on Twitter Bootstrap. For some of them, like UC Assistant or CC Agent we even added sweet mix of flat / ma

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DevOps

Analyzing asterisk coredumps with gdb

If you have been using an asterisk solution for some time, you probably know that asterisk may crash (yes, it happens!).And when it crashes (and if you have configured it) asterisk will write a coredu

2017
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Release

XiVO Five.12 disponible

Cette version corrige notamment les problèmes d’affichage et des états d’agent que nous avons eu dans l’environnement CC. Bugs fixés9 bugs ont été fixés dans cette version Focus sur quelques bugsXiVO

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Documentation

LTS Documentation changes

In order to offer a better documentation and have a clean separation between the current and the next LTS release of XiVO, we decided to have a dedicated documentation site for the upcoming LTS (polar